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    9am - 9pm

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    9am - 9pm

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  • Friday

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  • Sunday

    9am - 9pm

Return Policy

RETURN POLICY

Your satisfaction is our goal. If you are unhappy with your purchase, please make sure to contact us by email at first. The unauthorized returns will not be accepted. All merchandise returns must be unworn, unwashed, original lace(uncut), original curl pattern (undispersed), and still, have the original package & gifts attached.  We are happy to issue you a refund in the form of a CREDIT for use on a future purchase on Our website. Credits will never expire!

Helpful Hint: 

1. We recommend shipping packages back using USPS Flat Rate shipping with a tracking number for your convenience, as we are not responsible for lost packages or stolen packages. Without proof of receipt and delivery, we will not issue return credit. You will be responsible for covering shipping costs to return items and shipping charges must be prepaid. 

2. Returned items must be unworn and unwashed and uncut and unstyled (free of any stains from makeup, deodorant, or wear) with gifts and product package attached. Defective items must be reported by email within 7 days of receipt. Without any prior report/notification, we will not issue the refund. If you believe you have received an incorrect item, please contact us within 7 days of receiving your package. Report email: info@hairyouphoria.com

3. Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product. If the return is due to the buyer’s problem. We do not provide return shipping labels. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an “un-deliverable” address. The unauthorized rejection/return is not allowed at the time of delivery, and the cost of unauthorized rejection/return will be borne by the buyer.

Cancellation & Exchange:

You can cancel your order/item within 2 hours through our customer service email (info@hairyouphoria.com). Cancellation requests made outside of the 2-hour window may fail.

If you want to change your order before it ships, you can contact us by email; Once your order has been shipped out, we will not be able to change/cancel it for you.

If you need to exchange a different item after the order is shipped out, you can send an email to info@hairyouphoria.com for the Return Info.

Reserved Rights Regarding Returns:

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

1. An irregular or excessive return history involving worn, altered, laundered, damaged, or missing items, etc.

2. Potential fraudulent or criminal activity.

The incorrect items sent to us will be discarded upon receipt.

Excessive Returns: Our Customer Protection Team also handles situations in which a customer return history may be indicative of fraudulent activity. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all customers across the globe.